Customer Support Specialist - Flexible Hours & Solutions

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Recruitment Sourcing Associate to support customer service operations from its Davao City hub.

You will answer incoming calls, troubleshoot issues, document interactions in the database, and maintain a polite, empathetic demeanor to ensure a positive experience for every caller.

This role offers flexible hours and health coverage via HMO, contributing to a healthy work-life balance.

Qualifications

• Experience in handling customer inquiries via phone or chat.
• Ability to troubleshoot and guide customers through processes.
• Accurate documentation of interactions in a database.
• Maintains professional and empathetic communication.

Responsibilities

• Answer incoming customer calls and handle inquiries professionally.
• Troubleshoot issues, provide accurate solutions, and guide customers through processes.
• Document customer interactions accurately in the database system.
• Maintain a polite, empathetic, and professional tone at all times.

Skills

Customer service

Phone support

Troubleshooting

Documentation

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Recruitment Sourcing Associate to support customer service operations from its Davao City hub.

You will answer incoming calls, troubleshoot issues, document interactions in the database, and maintain a polite, empathetic demeanor to ensure a positive experience for every caller.

This role offers flexible hours and health coverage via HMO, contributing to a healthy work-life balance.