Customer Support Specialist

Maxicare Healthcare Corporation; Metro Manila; On-site; PHP 250,000 - 350,000; Full time

Job summary

A leading healthcare service provider in Manila is seeking a Customer Services Representative. This role involves screen and assess coverage queries, document transactions, collaborate with team members, and respond to member complaints. Ideal candidates should have at least one year of experience in customer service, preferably in healthcare or insurance sectors. Strong communication skills and the ability to work in a fast-paced environment are essential. Competitive salary and training opportunities are provided.

Qualifications

• With 1 year experience in Customer Services.
• Experience in customer service, preferably in healthcare or insurance industries.

Responsibilities

• Screens and assesses coverage or non-coverage availments.
• Documents all captured transactions in the call management suite.
• Collaborates with team members to achieve Key Result Areas set by Management.
• Creates timely and accurate LOAs based on members' requirements.
• Responds to availment queries and escalates complaints.

Skills

Strong verbal and written communication skills

Proficient in using call management systems

Proficient in MS Office applications

Ability to work in a fast-paced environment

Excellent problem-solving skills

Multitasking skills

Job description

Requisition

• Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
• Documents all captured transactions in the call management suite
• Collaborates with Team members to achieve the Key Result Areas set by Management
• Creation of timely and accurate LOA based on members requirements
• Responds to availment queries and complaints or escalates them to the departments or units in charge

Experience And Training

• With 1 year experience in Customer Services
• Experience in customer service, preferably in healthcare or insurance industries.

Skills

• Strong verbal and written communication skills
• Proficient in using call management systems and MS Office applications.
• Ability to work in a fast-paced and team-oriented environment.
• Excellent problem-solving and multitasking skills.