Customer Support Specialist

Clark Development Corporation; Mabalacat; On-site; PHP 180,000 - 300,000; Full time

Job summary

Clark Development Corporation is seeking a customer support professional to assist clients via email and live chat, maintaining professionalism during peak times. You will troubleshoot issues using internal guides and data, while helping clients understand preventive steps for similar problems.

You will document interactions clearly, escalate when needed, and align with BGL’s values and security policies while delivering excellent service.

Qualifications

• Experience providing customer support via email and chat.
• Strong communication and problem-solving abilities.
• Ability to document interactions accurately and follow escalation procedures.

Responsibilities

• Support clients via email and live chat with professionalism.
• Troubleshoot and resolve issues using internal guides and data.
• Document support interactions clearly and escalate when needed.

Skills

Customer service

Communication

Education

Accounting degree in progress

Job description

• Support clients via email and live chat with professionalism, even during busy times, and keep them updated as needed.
• Troubleshoot and resolve issues, using internal guides and data, while helping clients understand how to avoid similar problems in the future.
• Document support interactions clearly, escalate when needed, and follow BGL’s values and security policies

Job Qualifications

• A degree (or working toward) in Accounting is preferred.
• Experience using BGL products is a big plus.
• Top-notch communication and customer service skills.
• A knack for problem-solving and confident decision-making.