Customer Support Specialist

Momentive Software, Inc.; Hinoba-an; Hybrid; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical benefits

Life insurance

Job summary

Momentive Software is seeking a Customer Support Specialist in Cebu, Philippines to deliver expert support for a member-management SaaS platform. You will troubleshoot issues, train clients, and provide case-status reporting while collaborating with product teams to improve the platform.

The role requires strong communication, technical aptitude with HTML/CSS/SQL, and experience with MS Office; a friendly, team-oriented approach is essential in a fast-paced environment.

Qualifications

• Minimum relevant work experience in customer support or technical support.
• Strong technical skills with MS Word, PowerPoint, Excel, MS Outlook.
• Experience with HTML and CSS; familiarity with SQL.
• Familiarity with financial software is a plus.
• Excellent communication skills (verbal and written).
• Ability to work well in a team and collaborate with all levels of staff.
• Capacity to manage up and escalate as needed.
• Prior experience supporting software applications desired.
• Aptitude to multi-task and manage time effectively.
• Ability to translate technical jargon for clients with limited knowledge.

Responsibilities

• Build and maintain respectful relationships with clients through responsiveness and service.
• Learn the inner workings of a member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on how to best use the platform.
• Provide reporting to clients on support case status.
• Collaborate with Product Development to address bugs and advance the product.

Skills

Communication skills

Team collaboration

Troubleshooting

Critical thinking

Problem solving

Independent thinking

Time management

Customer service

JavaScript

Tools

MS Word

PowerPoint

Excel

MS Outlook

HTML

CSS

SQL

JavaScript

Financial software

Job description

## Customer Support SpecialistApply: Cebu, Philippines: Full time: Posted Yesterday: R658# **Job Description****Duties and Responsibilities** Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer serviceLearn the inner workings of a member-management SaaS platformTroubleshoot and resolve client reported issuesTrain clients on how to best use a highly configurable platformProvide reporting to clients on the status of support casesWork with the Product Development team to address bugs and advance the product**What You Bring**We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.Relevant work experience preferredStrong technical skills with the following: MS Word, PowerPoint, Excel, MS OutlookExperience with HTML and CSSFamiliarity with SQL desiredFamiliarity with financial software is a plusExcellent communication skills (both verbal and written)Ability to work well in a team environment and collaborate with all levels of staffCapability to manage up and escalate as needed depending on the situationPrior experience supporting software applications desiredAptitude to multi-task and prioritize while staying organized and managing time effectivelyCapacity to handle difficult situations effectively in a fast-paced environmentAbility to understand technical jargon and communicate it to clients who have limited technical knowledgeCapability to think and act independently and apply critical thinkingExcellent interpersonal skills, with a positive, friendly, and helpful attitudeWith troubleshooting software experience is an advantageWith JavaScript experience is an advantage # **About Us**Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.# **Why Work Here?**At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick LeaveInclusive and Welcoming EnvironmentPurpose-Driven CultureWork-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.