Customer Support Specialist

Momentive Software; Cebu City; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Flexible PTO & Sick Leave

Inclusive Environment

Purpose-Driven Culture

Work-Life Balance

Community Involvement

Company-Paid Life Insurance

Hazard Pay

Job summary

Momentive Software in Cebu City, Philippines, is seeking a dedicated product support professional to build and maintain strong client relationships, resolve issues, and train users on a highly configurable SaaS platform.

You will learn the inner workings of the system, provide reporting on support cases, and collaborate with the Product Development team to address bugs and advance the product. Strong communication, teamwork, and technical aptitude are essential.

Qualifications

• Demonstrated success in customer service and technical support.
• Experience with HTML/CSS and SQL is preferred.
• Ability to translate technical jargon for non-technical clients.
• Comfort working in a fast-paced environment and collaborating with product teams.

Responsibilities

• Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
• Learn the inner workings of a member-management SaaS platform
• Troubleshoot and resolve client reported issues
• Train clients on how to best use a highly configurable platform
• Provide reporting to clients on the status of support cases
• Work with the Product Development team to address bugs and advance the product

Skills

Strong communication

Team collaboration

JavaScript experience

SQL knowledge

Troubleshooting software

Multi-tasking

Tools

MS Word

PowerPoint

Excel

MS Outlook

HTML

CSS

Job description

Duties and Responsibilities

Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service

Job Description

Duties and Responsibilities

• Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service


• Learn the inner workings of a member-management SaaS platform


• Troubleshoot and resolve client reported issues


• Train clients on how to best use a highly configurable platform


• Provide reporting to clients on the status of support cases


• Work with the Product Development team to address bugs and advance the product

What You Bring

We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.

Relevant Work Experience Preferred

• Strong technical skills with the following: MS Word, PowerPoint, Excel, MS Outlook


• Experience with HTML and CSS


• Familiarity with SQL desired


• Familiarity with financial software is a plus


• Excellent communication skills (both verbal and written)


• Ability to work well in a team environment and collaborate with all levels of staff


• Capability to manage up and escalat as needed depending on the situation


• Prior experience supporting software applications desired


• Aptitude to multi-task and prioritize while staying organized and managing time effectively


• Capacity to handle difficult situations effectively in a fast-paced environment


• Ability to understand technical jargon and communicate it to clients who have limited technical knowledge


• Capability to think and act independently and apply critical thinking


• Excellent interpersonal skills, with a positive, friendly, and helpful attitude


• With troubleshooting software experience is an advantage


• With JavaScript experience is an advantage

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

• Medical, Dental & Optical Benefits including Dependents


• Flexible Planned Paid Time Off and Sick Leave


• Inclusive and Welcoming Environment


• Purpose-Driven Culture


• Work-Life Balance


• Passionate About Community Involvement


• Company-Paid Life Insurance Coverage


• Hybrid Work Arrangement


• Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.