Customer Service Associate – Onsite, Immediate Start

Robert Bosch Group; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Bosch Service Solutions Inc. in the Philippines is seeking a Customer Service Associate to handle customer inquiries, follow up calls, and respond to email requests. You will process orders, maintain data accuracy, and provide product and service information to clients.

The role requires SAP and Salesforce knowledge, strong English communication, and the ability to work onsite in shifting/night schedules while delivering excellent service and resolving issues promptly.

Qualifications

• 1 year of customer service experience.
• Excellent spoken and written English.
• Detail-oriented with accuracy.
• Able to work in a diverse environment.
• Willing to work onsite and start asap.
• SAP and Salesforce knowledge.
• Proficient in MS Office (Excel, Word, Outlook).

Responsibilities

• Follow up customer calls
• Respond to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

Skills

Customer service

English communication

Attention to detail

Interpersonal skills

Team player

Client oriented

Night shift willing

Tools

SAP

Salesforce

Excel

Word

Outlook

Job description

Bosch Service Solutions Inc. in the Philippines is seeking a Customer Service Associate to handle customer inquiries, follow up calls, and respond to email requests. You will process orders, maintain data accuracy, and provide product and service information to clients.

The role requires SAP and Salesforce knowledge, strong English communication, and the ability to work onsite in shifting/night schedules while delivering excellent service and resolving issues promptly.