Customer Support Representatives ( Non Voice ) |Clark

Be Glad Worldwide Placement Agency; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Be Glad Worldwide Placement Agency in Clark, Philippines is seeking motivated individuals for the Non-Voice Customer Support Representative role. You will handle written communications via email and live chat, providing accurate product information and resolving concerns while maintaining detailed records.

This onsite position requires flexibility to work shifting schedules, including weekends and holidays, and welcomes fresh graduates with strong English writing skills.

Qualifications

• High school graduate, senior high school graduate, or college graduate.
• Fresh graduates and applicants without BPO experience may apply, depending on account requirements.
• Good written English communication skills.
• Basic computer and typing skills.
• Strong attention to detail and ability to multitask.
• Willing to work onsite in Clark, Pampanga.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries through email and live chat.
• Provide accurate information about products and services.
• Resolve customer concerns and complaints professionally.
• Assist with account updates, order tracking, and other customer requests.
• Maintain accurate records of customer interactions.
• Follow company policies and quality standards.
• Meet productivity and customer satisfaction targets.

Skills

Written English

Attention to detail

Multitasking

Typing

Basic Computer Skills

Education

High school diploma

Job description

Job Description:

We are looking for motivated and customer-oriented individuals to join our team as Non-Voice Customer Support Representatives in Clark. The role focuses on assisting customers through email, live chat, and other written communication channels without handling phone calls.

Duties and Responsibilities:

• Respond to customer inquiries through email and live chat.
• Provide accurate information about products and services.
• Resolve customer concerns and complaints professionally.
• Assist with account updates, order tracking, and other customer requests.
• Maintain accurate records of customer interactions.
• Follow company policies and quality standards.
• Meet productivity and customer satisfaction targets.

Qualifications:

• High school graduate, senior high school graduate, or college graduate.
• Fresh graduates and applicants without BPO experience may apply, depending on account requirements.
• Good written English communication skills.
• Basic computer and typing skills.
• Strong attention to detail and ability to multitask.
• Willing to work onsite in Clark, Pampanga.
• Willing to work on shifting schedules, including weekends and holidays.

Job Details:

• Position: Customer Support Representative
• Account Type: Non-Voice
• Location: Clark, Pampanga
• Work Setup: Onsite
• Employment Type: Full-time
• Experience: Depends on account requirements

Start your BPO career in Clark!

Fresh graduates, first-time applicants, and career shifters are encouraged to apply. Actual qualifications, salary, benefits, and work arrangements depend on the employer and assigned account.