Customer Support Representative | Work from Office - Cebu | Night Shift

Cloudstaff Philippines Inc.; Cebu City; On-site; PHP 210,000 - 270,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Flexible leaves

Career advancement

ATM inside office

Annual salary review

PC/Laptop provided

Fiber internet

Free coffee & meals

VIP lounge & game rooms

Child-friendly spaces

Social clubs

Mental wellness Lifeworks

In-house psychiatrist

Employee Share Units

Dream Points

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Support Representative (SR-1) in Cebu, Philippines. This role is a night-shift position based in the office, handling Tier 1 customer inquiries in a high-volume environment.

The candidate will manage cases, process orders, respond to pricing and order-status questions, and document all interactions while upholding company policies and service expectations.

Qualifications

• Experience in a high-volume call center or customer support environment.
• Experience using CRM systems; Salesforce experience preferred.

Responsibilities

• Answer inbound requests from internal and external customers regarding customer service issues.
• Create and update cases; log service complaints and perform data entry.
• Enter non-warranty orders; assist with pricing and order-status inquiries; respond to warranty questions.
• Support special projects as needed.

Skills

Customer service experience

CRM systems experience

Tools

Salesforce

Job description

We’re Hiring: Customer Support Representative

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?

Role: Customer Support Representative
Work Arrangement: Work from Office
Location: Philippines - Cebu
Schedule: Night Shift

Job Description:
The Support Representative 1 (SR-1) serves as a Tier 1 customer support resource responsible for answering inbound requests from internal and external customers regarding customer service-related issues. This role works in a high-volume call center environment, creates and updates cases, enters non-warranty orders, supports pricing and order-status inquiries, answers warranty questions, logs service complaints, database entry, and special projects as needed.

This position requires flexibility, professionalism, technical aptitude, attention to detail, and the ability to work under time deadlines while managing multiple priorities. The incumbent should have strong working knowledge of company policies, procedures, products, and customer support expectations.

Non-negotiable skills and requirements:

• Customer service experience in a high-volume call center, customer support, or comparable service environment
• Experience using CRM systems required; Salesforce experience preferred.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.