Customer Support Operations Leader - Flexible Shifts

JoyRide Superapp; Calamba; On-site; PHP 300,000 - 520,000; Full time

Job summary

JoyRide Superapp is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations across the JoyRide platform. You will lead a high-performing team, tackle escalations, and coordinate with stakeholders to ensure service standards and customer satisfaction in a fast-paced environment.

The role requires strong leadership, coaching abilities, and a customer-focused mindset, with flexibility to work shifting schedules and be stationed at Marcos Highway, Laguna.

Qualifications

• Experience leading teams in a contact center or service environment.
• Proven ability to coach and develop staff for performance improvement.
• Strong customer-focused mindset with problem-solving skills.

Responsibilities

• Oversee daily customer support operations across the JoyRide platform.
• Lead a high-performing team and manage escalations.
• Coordinate with stakeholders to ensure service standards and customer satisfaction.

Skills

Team leadership

Coaching

Customer service

Job description

JoyRide Superapp is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations across the JoyRide platform. You will lead a high-performing team, tackle escalations, and coordinate with stakeholders to ensure service standards and customer satisfaction in a fast-paced environment.

The role requires strong leadership, coaching abilities, and a customer-focused mindset, with flexibility to work shifting schedules and be stationed at Marcos Highway, Laguna.