Customer Support Lead - 24/7 Ops, Antipolo

JoyRide Superapp; Calamba; On-site; PHP 279,000 - 558,000; Full time

Benefits offered by this job

Fast-growing homegrown platform

Dynamic and collaborative environment

Leadership opportunities

Impact mobility solutions

Job summary

JoyRide Superapp in the Philippines is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

Ideal candidates will have strong leadership, communication, and problem-solving abilities, and be comfortable with shift schedules and 24/7

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles.
• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage.
• Strong leadership, coaching, and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in Microsoft Office applications, particularly Excel and reporting tools.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Customer-focused mindset with the ability to effectively manage customer escalations.
• Able to work with minimal supervision.
• Amenable to shifting schedules and 24/7 operations.
• Willing to be assigned in Marcos Highway, Antipolo.

Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence.
• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction.
• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met.
• Monitor team performance and prepare reports on operational metrics and customer feedback.
• Identify opportunities for process improvement and support initiatives that enhance overall service quality.
• Stay updated on industry best practices and customer service trends.
• Perform other duties and responsibilities that may be assigned from time to time.

Skills

Team leadership

Customer service

Operations management

Escalation handling

Excel

Reporting

Communication

Stakeholder management

Problem-solving

Adaptability

Independent work

Schedule flexibility

24/7 operations

Logistics experience

Job description

JoyRide Superapp in the Philippines is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

Ideal candidates will have strong leadership, communication, and problem-solving abilities, and be comfortable with shift schedules and 24/7