Customer Support Lead TL Supervisor Manager Local Account

JoyRide Superapp; Calamba; On-site; PHP 279,000 - 558,000; Full time

Benefits offered by this job

Fast-growing homegrown platform

Dynamic and collaborative environment

Leadership opportunities

Impact mobility solutions

Job summary

JoyRide Superapp in the Philippines is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

Ideal candidates will have strong leadership, communication, and problem-solving abilities, and be comfortable with shift schedules and 24/7

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles.
• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage.
• Strong leadership, coaching, and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in Microsoft Office applications, particularly Excel and reporting tools.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Customer-focused mindset with the ability to effectively manage customer escalations.
• Able to work with minimal supervision.
• Amenable to shifting schedules and 24/7 operations.
• Willing to be assigned in Marcos Highway, Antipolo.

Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence.
• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction.
• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met.
• Monitor team performance and prepare reports on operational metrics and customer feedback.
• Identify opportunities for process improvement and support initiatives that enhance overall service quality.
• Stay updated on industry best practices and customer service trends.
• Perform other duties and responsibilities that may be assigned from time to time.

Skills

Team leadership

Customer service

Operations management

Escalation handling

Excel

Reporting

Communication

Stakeholder management

Problem-solving

Adaptability

Independent work

Schedule flexibility

24/7 operations

Logistics experience

Job description

Job Description: We are looking for results-driven and customer-focused Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional customer experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles
• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage
• Strong leadership, coaching, and team management skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in Microsoft Office applications, particularly Excel and reporting tools
• Strong communication and stakeholder management skills
• Ability to thrive in a fast-paced and dynamic environment
• Customer-focused mindset with the ability to effectively manage customer escalations
• Able to work with minimal supervision
• Amenable to shifting schedules and 24/7 operations
• Willing to be assigned in Marcos Highway, Antipolo

Key Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence
• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction
• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met
• Monitor team performance and prepare reports on operational metrics and customer feedback
• Identify opportunities for process improvement and support initiatives that enhance overall service quality
• Stay updated on industry best practices and customer service trends
• Perform other duties and responsibilities that may be assigned from time to time

Why Join JoyRide?

• Be part of one of the fastest-growing homegrown superapps in the Philippines
• Work in a dynamic and collaborative environment
• Opportunity to lead and grow high-performing teams
• Contribute to improving mobility and delivery solutions for millions of Filipinos