Customer Support Operations Lead & Data Quality Champion

HCL Technologies Limited; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

HCLTech is seeking a dedicated professional to oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

You will direct the resolution of queries via email or chat, manage troubleshooting tasks, evaluate workflows for inefficiencies, ensure data accuracy, and supervise data entry across multiple systems. HCLTech is a global technology company with a people-first culture and a broad portfolio of services.

Responsibilities

• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Manage troubleshooting tasks, provide effective solutions, and escalate complex issues when necessary.
• Evaluate operational workflows, identify inefficiencies, and suggest enhancements to improve performance.
• Ensure the quality and precision of processed data and customer interactions are maintained to the highest standards.
• Oversee accurate entry, updating, and management of data across multiple systems and databases.

Job description

HCLTech is seeking a dedicated professional to oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

You will direct the resolution of queries via email or chat, manage troubleshooting tasks, evaluate workflows for inefficiencies, ensure data accuracy, and supervise data entry across multiple systems. HCLTech is a global technology company with a people-first culture and a broad portfolio of services.