Senior Process Associate

HCL Technologies Limited; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

HCLTech is seeking a dedicated professional to oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

You will direct the resolution of queries via email or chat, manage troubleshooting tasks, evaluate workflows for inefficiencies, ensure data accuracy, and supervise data entry across multiple systems. HCLTech is a global technology company with a people-first culture and a broad portfolio of services.

Responsibilities

• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Manage troubleshooting tasks, provide effective solutions, and escalate complex issues when necessary.
• Evaluate operational workflows, identify inefficiencies, and suggest enhancements to improve performance.
• Ensure the quality and precision of processed data and customer interactions are maintained to the highest standards.
• Oversee accurate entry, updating, and management of data across multiple systems and databases.

Job description

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.