Insurance Accounts Team Leader — Drive KPIs & Coaching

Concentrix; Pasay; On-site; PHP 450,000 - 750,000; Full time

Job summary

Concentrix in Pasay, Philippines seeks a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPIs are met. The role requires strong communication and the ability to mentor a team while managing schedules and priorities.

The candidate will monitor attendance, implement action plans for performance issues, and lead team meetings while staying aligned with company policies and customer commitments.

Qualifications

• Two to four years of relevant supervisory experience.
• Strong written and verbal communication skills.
• Ability to lead and mentor a team under pressure and meet deadlines.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise a group of call center associates and monitor attendance per policy.
• Coach direct reports regularly to meet performance metrics.
• Identify performance issues and develop corrective action plans.
• Ensure KPIs and financial targets are met.
• Communicate expectations and provide timely updates.
• Handle escalated customer calls as needed.
• Conduct team meetings and organize team activities.

Skills

Team leadership

Communication

Coaching & mentoring

Multitasking & prioritization

Education

Associate's degree

Job description

Concentrix in Pasay, Philippines seeks a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure KPIs are met. The role requires strong communication and the ability to mentor a team while managing schedules and priorities.

The candidate will monitor attendance, implement action plans for performance issues, and lead team meetings while staying aligned with company policies and customer commitments.