Customer Support Officer (URGENT HIRING)

Subic GS Auto Inc.; Bacoor; On-site; PHP 240,000 - 360,000; Full time

Job summary

Subic GS Auto, Inc. in Bacoor is seeking a customer service and sales associate to support our Hino service department. You will communicate with customers via phone, email, and social channels, manage work orders, upsell services, and keep accurate records to ensure smooth transactions.

The role requires a BS degree and basic knowledge in automotive sales, strong communication, a professional appearance, and teamwork. Willingness to be assigned at Hino Bacoor - Service Department is essential.

Qualifications

• BS graduate is required
• Basic knowledge in automotive sales
• Experience in customer service is a plus
• Strong verbal and written communication and interpersonal skills
• Good appearance and demeanor
• Team player
• Proficient in Microsoft Office or similar software
• Willing to be assigned in Hino Bacoor - Service Department

Responsibilities

• Communicates with customers through various channel including phone, email, and social media or any equivalent channel.
• Work order management
• Sales and upselling
• Record keeping
• Set up appointments or clients for their service needs, coordinate arrival of parts orders and clients.
• Coordinate with service and parts on billing/invoicing/accounts receivable of customers or other accounting related needs of requesting department.

Skills

Basic knowledge in automotive sales

Strong verbal and writtencommunication

Good appearance and demeanor

Team player

Customer service experience

Willing to be assigned in Hino Bacoor

Education

BS Graduate

Tools

Microsoft Office Suite

Job description

Duties

• Communicates with customers through various channel including phone, email, and social media or any equivalent channel.

• Work order management

• Sales and upselling

• Record keeping

• Set up appointments or clients for their service needs, coordinate arrival of parts orders and clients.

• Coordinate with service and parts on billing/invoicing/accounts receivable of customers or other accounting related needs of requesting department.

Qualifications

• BS Graduate

• Basic knowledge in automotive sales.

• With related experience in customer service industry is an advantage

• With strong verbal and written communication & interpersonal skills

• Good appearance and demeanor

• Team player

• Proficient in Microsoft Office Suite or similar software

• Willing to be assigned in Hino Bacoor - Service Department

About Us

Subic GS Auto, Inc. is one of the primary dealers of HINO Trucks in the Philippines, operating as 3S dealer (Sales, Service, and Spare Parts), doing business under the name and style of Hino Parañaque, Metro Manila, Hino Bacoor, Hino Jose Abad Santos Manila, Hino Mandaue, Cebu, and Hino North Reclamation Area, Cebu. We wanted to provide the most logical choice to prospective truck and bus buyers, offering powerful, fuel efficient, flexible and reliable logistic acquisition, service and spare parts.