Growth & Operations Lead - Marketplace Strategy

JoyRide Superapp; Antipolo; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JoyRide Superapp is seeking a Strategy and Operations Manager to define strategy and own execution for growing our marketplace among customers and drivers.

You will bridge silos, lead a team of Associates and Community Management Specialists, and drive cross-functional initiatives to resolution with data-backed business cases. Strong analytic and people-management skills are required.

Qualifications

• 4+ years in strategy, operations, consulting, or an equally cross-functional, analytical role.
• Comfortable structuring ambiguity and owning outcomes with minimal oversight.
• Strong analytical skills, able to interrogate data and assumptions, with or without SQL.
• Effective at influencing stakeholders without formal authority.
• People management experience, or clearly ready for it.
• On-demand marketplace experience a plus.

Responsibilities

• Own marketplace growth, including acquisition and retention for both customers and drivers, from strategy through delivery.
• Own JoyRide's growth experimentation roadmap: prioritize, run, and scale pilots before rolling out marketplace-wide.
• Own KPI monitoring and reporting cadence, giving Operations, Marketing, and BD a single source of truth on marketplace performance.
• Design and evaluate driver incentive and customer promotion programs.
• Oversee platform operations health, ensuring monitoring and escalation channels.
• Step into stalled or ambiguous cross-functional initiatives and drive them to resolution.
• Turn data into clear, decision-ready business cases for senior stakeholders.
• Own regional launches from setup through go-live, then hand off to Community Management Specialists for ongoing engagement.
• Replace informal, undocumented workarounds with processes that hold up.
• Assign and manage the Associates and Community Management Specialists across verticals and projects.

Skills

Strategic thinking

Analytical skills

Cross-functional collaboration

People management

SQL knowledge

Job description

JoyRide Superapp is seeking a Strategy and Operations Manager to define strategy and own execution for growing our marketplace among customers and drivers.

You will bridge silos, lead a team of Associates and Community Management Specialists, and drive cross-functional initiatives to resolution with data-backed business cases. Strong analytic and people-management skills are required.