Customer Support (Backoffice)

Openlane; Taguig; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

13th month pay

Birthday Leave

HMO (after start)

Job summary

OPENLANE Philippines is seeking a Customer Support (Backoffice) professional to perform a variety of backoffice tasks and ensure vehicle data accuracy for listings in our wholesale marketplace.

You will conduct CARFAX checks, verify mileage, trims, and damages, and coordinate with the U.S. backoffice team to ensure smooth operations in a hybrid Taguig setting.

Qualifications

• Strong written and verbal English communication skills.
• Experience in a call center or BPO is preferable, but not required.

Responsibilities

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle mileage, trim level, drivetrain, engine, and interior/exterior damages to ensure alignment with Backlot Cars auction coverage to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team regularly.

Skills

English communication

Education

College graduate or equivalent work experience

Job description

## Customer Support (Backoffice)Applyremote type: Hybridlocations: ASIA - Taguig - Bonifacio Global City (OPENLANE Philippines)time type: Full timeposted on: Posted Todayjob requisition id: R-254698**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:*** Competitive Pay* Mandatory Benefits: SSS, PhilHealth, Pag-IBIG* 13th month pay* Paid Vacation and Sick Leave* Birthday Leave* HMO (available 2 months from start date)* SSS Maternity and Paternity Leave**Why Join Us?** Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful**OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.******Responsibilities and Duties***** **Help with a variety of backoffice tasks.*** **Perform quality control on vehicle condition reports before posting them in the auctions.*** **Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.*** **Update transport status of vehicles.*** **Communicate with the U.S. backoffice team on a regular basis.******Qualifications***** **College graduate or equivalent work experience*** **3-5 years of work experience*** **The candidate should have a strong academic record*** **Strong written and verbal English communication skills*** **Experience in a call center or BPO company is preferable, but not a strict requirement.****Sound like a match? Apply Now - We can't wait to hear from you!**