Customer Support (Backoffice)

OPENLANE; Makati; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Pay

SSS/PhilHealth/Pag-IBIG

13th month pay

Paid vacation & sick leave

Birthday leave

HMO

Maternity/Paternity leave

Job summary

OPENLANE is a technology, data, and innovation leader in wholesale remarketing, expanding for regional growth from our Makati operations. The role supports backoffice tasks, quality control on vehicle reports, and CARFAX checks to ensure accuracy for auction listings.

We value curiosity, ownership, and collaboration across a global, publicly traded organization. This entry-level to mid-level position offers competitive pay and benefits as part of our operations team.

Qualifications

• College graduate or equivalent work experience.
• 3–5 years of work experience.
• Strong academic record.
• Strong written and verbal English communication skills.
• Experience in a call center or BPO preferred.

Responsibilities

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check history, mileage, trim, drivetrain, engine and damages to align with auction coverage.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team regularly.

Skills

English communication

Education

College degree or equivalent

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

Company culture of internal promotions, diverse career paths, and meaningful.

OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.

Responsibilities and Duties

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle’s actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Qualifications

• College graduate or equivalent work experience
• 3-5 years of work experience
• The candidate should have a strong academic record
• Strong written and verbal English communication skills
• Experience in a call center or BPO company is preferable, but not a strict requirement.