Customer Support (Backoffice)

OPENLANE; Philippines; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

13th month pay

HMO (available 2 months from start)

Vacation and sick leave

SSS Maternity/Paternity Leave

Competitive pay

Job summary

OPENLANE is seeking a detail-focused backoffice professional in Taguig, Philippines, to support vehicle condition reporting and data quality for our online B2B auto marketplace. The role involves QA on condition reports, CARFAX Quick Check history, mileage, and vehicle details, plus coordinating with the U.S.

backoffice team. Ideal candidates are college graduates with 3–5 years of experience and strong English communication skills; prior call center/BPO exposure is a plus.

Qualifications

• College graduate or equivalent work experience.
• 3-5 years of work experience.
• Strong academic record.
• Strong written and verbal English communication skills.
• Experience in a call center or BPO is preferable, but not a strict requirement.

Responsibilities

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Skills

Quality control

English communication

Backoffice coordination

Call center/BPO experience

Documentation accuracy

Education

College degree

Tools

CARFAX

Job description

Hybrid - Taguig, National Capital Region, Philippines

Aug 6, 2026

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive Pay

Mandatory Benefits: SSS, PhilHealth, Pag-IBIG

13th month pay

Paid Vacation and Sick Leave

HMO (available 2 months from start date)

SSS Maternity and Paternity Leave

Why Join Us?
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful

OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.

Responsibilities and Duties

Help with a variety of backoffice tasks.

Perform quality control on vehicle condition reports before posting them in the auctions.

Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.

Update transport status of vehicles.

Communicate with the U.S. backoffice team on a regular basis.

Qualifications

College graduate or equivalent work experience

3-5 years of work experience

The candidate should have a strong academic record

Strong written and verbal English communication skills

Experience in a call center or BPO company is preferable, but not a strict requirement.

OPENLANE transforms the used vehicle market by creating seamless digital marketplaces, empowering OEMs, dealers, and fleet operators to enhance their buying and selling experiences.

Company OPENLANE

Location Hybrid - Taguig, National Capital Region, Philippines