Customer Support Associate | Healthcare Account

ResultsCX; Lapu-Lapu; On-site; PHP 210,000 - 300,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Career growth opportunities

Health benefits

Inclusive culture

Job summary

ResultsCX in Cebu, Philippines, is seeking a Customer Support Associate - Healthcare to be the first point of contact for customers seeking help. You will handle inbound inquiries with empathy, provide accurate product information, and maintain detailed records using our systems.

No BPO experience required; we welcome fresh graduates. You will receive paid training, ongoing coaching, and opportunities for career growth in a supportive, inclusive team.

Qualifications

• Strong written and verbal communication in English.
• Ability to work in a fast-paced, team-oriented environment.
• Customer service oriented with problem-solving mindset.

Responsibilities

• Handle inbound customer interactions with professionalism and empathy.
• Resolve customer inquiries, complaints, and issues efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions using our systems.
• Collaborate with team members to meet performance goals and service standards.

Skills

English communication

Problem solving

Teamwork

Education

High school diploma

Job description

Job Title: Customer Support Associate - Healthcare

Location: Lapu-Lapu, Cebu

Employment Type: Full-Time

Looking for a career where you can make a difference while building real-world experience? Join our Customer Care team in Cebu and become the trusted first point of contact for customers seeking support, guidance, and solutions.

Whether you're a fresh graduate or looking to take the next step in your career, we'll provide the training, coaching, and support you need to succeed.

What You’ll Do:

• Handle inbound customer interactions with professionalism and empathy
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information about products and services
• Maintain detailed records of customer interactions using our systems
• Collaborate with team members to meet performance goals and service standards

What We’re Looking For:

• With or Without BPO Experience are welcome to apply
• Excellent communication skills in English (verbal and written)
• Problem-solving mindset
• Ability to work in a fast-paced, team-oriented environment
• High school diploma or equivalent

What We Offer:

• Performance Based Incentives
• Paid training and continuous learning opportunities
• Career growth and promotion from within
• Health and wellness benefits
• A supportive and inclusive work culture

You don't need to know everything on day one. We'll provide the training, coaching, and support to help you build confidence and succeed.