Customer Support Admin, Entry Level

Thompson Street Capital Partners; Canlandog; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Retirement plan

13th month pay

Job summary

BCM One is a leading telecom provider with 30 years of experience serving thousands of business customers and partners. This hybrid role is based in Bacolod City, Philippines, with a night shift schedule and a clear path toward higher responsibilities within our CoreDial team.

You will review and process number porting requests, validate documents, monitor orders, and coordinate with carriers, resellers, and internal teams to keep every order accurate and on schedule.

Qualifications

• Bachelor’s degree in Electronics Engineering, Information Technology, or related field.
• Clear written and spoken English.
• Fresh graduates welcome to apply.

Responsibilities

• Review and process number porting requests
• Validate documents and customer information
• Monitor orders and maintain accurate case updates
• Respond to partners through calls, emails, and tickets
• Coordinate with carriers, resellers, and internal teams
• Resolve rejected or delayed orders within service timelines

Skills

Attention to detail

Clear written and spoken English

Customer service experience

Education

Bachelor’s degree in Electronics Engineering, Information Technology, or related field

Job description

Position Overview:

Help customers keep their phone numbers when changing telecommunications providers. As an LNP Analyst at BCM One, you will manage porting requests, coordinate with US partners and carriers, and keep each order accurate and on schedule. You will gain hands on experience in telecommunications operations, customer support, and carrier systems. You will join a supportive CoreDial team at BCM One’s Megaworld office, with training and a clear path toward more complex work and future Senior Analyst opportunities.

Work Locations:

This position will be hybrid based out of our office in Bacolod City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours:

Night Shift - 8:30 pm to 5:30 am local. (8:30 am to 5:30 pm Eastern US business hours.)

What You Will Do:

• Review and process number porting requests
• Validate documents and customer information
• Monitor orders and maintain accurate case updates
• Respond to partners through calls, emails, and tickets
• Coordinate with carriers, resellers, and internal teams
• Resolve rejected or delayed orders within service timelines

What You Will Need:

• A bachelor’s degree, preferably in Electronics Engineering, Information Technology, or a related course
• Clear written and spoken English
• Strong attention to detail and organization
• Confidence handling customer or partner calls
• Customer service, BPO, hospitality, or ticketing experience is an advantage
• Fresh graduates are welcome to apply

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.