Customer Success Specialist — Learning Platform for NFPs

D2B; Manila; Remote; PHP 590,000 - 787,000; Full time

Job summary

D2B is seeking a Customer Success Specialist to support learners and associations across our learning platform. You will be the friendly face for customers, answer questions, and help prospects understand the platform’s possibilities.

You’ll work with a small, collaborative team, reporting to the Head of Customer Success, with training provided and opportunities to grow as the company expands into North America. This is a full-time, remote role aligned to NZ business hours.

Qualifications

• Experience in a customer-facing role such as customer success, support, account management or sales, ideally at a SaaS company.
• Track record of working independently.
• Excellent written communication, from a clear support reply to an engaging blog post.
• Confidence running a video call or demo.
• Curious, problem-solving mindset and comfort learning new software quickly.
• Strong organisation and follow-through across a variety of tasks.

Responsibilities

• Customer support: respond to learner and admin queries by email and help desk, quickly and warmly.
• Troubleshoot platform questions: course setup, enrolments, SCORM uploads, reporting and integrations.
• Spot recurring issues and suggest fixes to our help content, processes or product team.

Skills

Customer-facing

Independent work

Written communication

Confidence in demos

Problem-solving

Organizational skills

Tools

HubSpot

SCORM

LMS

Job description

D2B is seeking a Customer Success Specialist to support learners and associations across our learning platform. You will be the friendly face for customers, answer questions, and help prospects understand the platform’s possibilities.

You’ll work with a small, collaborative team, reporting to the Head of Customer Success, with training provided and opportunities to grow as the company expands into North America. This is a full-time, remote role aligned to NZ business hours.