Remote Client Success Specialist – Impact-Driven Support

Foundry for Good; Philippines; On-site; PHP 628,000 - 907,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Paid life leave

Paid holidays

Bereavement Policy

Remote work setup

Job summary

Foundry for Good is seeking a Customer Support Representative to deliver exceptional experiences for nonprofit clients and partners. You will respond to inquiries, guide users through Tradewing’s features, and help optimize the support experience while collaborating with internal teams.

The role is based in a work-from-home setup with Australia/New Zealand hours. Ideal candidates are strong communicators, detail-oriented, and comfortable with technology-enabled products and processes.

Qualifications

• Exceptional English verbal and written communication is required.
• Strong customer service and problem-solving abilities are essential.
• Highly organized with exceptional attention to detail.

Responsibilities

• Respond to questions and support requests via email and other channels.
• Help clients understand and use Tradewing’s products and resources.
• Troubleshoot issues and propose solutions or next steps.
• Communicate clearly and escalate complex issues to appropriate teams when needed.
• Maintain accurate records of customer interactions and identify recurring questions.

Skills

Exceptional English communication

Customer service

Problem solving

Attention to detail

Organized

Education

Strong academic background with high GPA

Job description

Foundry for Good is seeking a Customer Support Representative to deliver exceptional experiences for nonprofit clients and partners. You will respond to inquiries, guide users through Tradewing’s features, and help optimize the support experience while collaborating with internal teams.

The role is based in a work-from-home setup with Australia/New Zealand hours. Ideal candidates are strong communicators, detail-oriented, and comfortable with technology-enabled products and processes.