Hybrid Global Customer Support Specialist

Pearson; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Volunteering days

Bonus program

Job summary

Pearson Manila is seeking a Customer Service Specialist to handle inquiries related to order management, digital access, digital platform support and invoice queries. You'll work with cross-functional teams to ensure timely resolution and a seamless customer experience.

We're looking for proactive problem-solvers who thrive in a collaborative environment and can adapt quickly to evolving systems and customer needs. Office-based with a hybrid move after training and probation.

Qualifications

• Background in customer service or strong support and problem-solving skills.
• Experience in a team-oriented environment.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Manage and resolve queries related to digital support and order management.
• Collaborate with internal teams to troubleshoot and resolve complex issues.
• Document customer interactions accurately and thoroughly.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Stay informed about changes in systems, processes, and product offerings.
• Provide support to customers across global markets.

Tools

MS Word

MS Excel

Job description

Pearson Manila is seeking a Customer Service Specialist to handle inquiries related to order management, digital access, digital platform support and invoice queries. You'll work with cross-functional teams to ensure timely resolution and a seamless customer experience.

We're looking for proactive problem-solvers who thrive in a collaborative environment and can adapt quickly to evolving systems and customer needs. Office-based with a hybrid move after training and probation.