Customer Success Specialist [2644-128605]

LevelUp; Quezon City; A distancia; PHP 3.201.000 - 5.122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage

13th-month pay

Remote work equipment provided

Descripción de la vacante

LevelUp is seeking a Customer Success Specialist to manage renewals and contract administration for high-volume accounts. You will collaborate with CS managers to ensure a seamless customer experience and strong retention.

This fully remote role operates on North America Central Time. The ideal candidate thrives in a fast-paced environment, upholds data integrity, and drives performance against key metrics while delivering exceptional service.

Formación

• Experience in managing renewals for high-volume accounts.
• Strong contract administration and data accuracy.
• Proven ability to build and maintain customer relationships to reduce churn.

Responsabilidades

• Handle end-to-end renewal process for multiple accounts.
• Administer contracts and maintain accurate renewal records.
• Foster strong customer relationships to ensure high revenue retention.

Conocimientos

Account management

Renewals

Customer relationships

Data integrity

Cross-functional collaboration

Descripción del empleo

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

The Customer Success Specialist is a key member of our team, responsible for managing the commercial execution and retention of high-volume accounts. This role focuses on the end-to-end renewal process, contract administration, and fostering strong customer relationships to ensure high revenue retention. Working in North America Central Time, the specialist will collaborate closely with Customer Success Managers (CSMs) to provide a unified and exceptional customer experience. This position requires a proactive, agile, and highly accountable individual who thrives in a collaborative, fast-paced environment and is committed to maintaining impeccable data integrity and driving performance against key metrics.

Work Configuration & Benefits

• Work Schedule: Monday to Friday, 10:00 PM to 7:00 AM PHT (8:00 AM to 5:00 PM CST). Absolute adherence to scheduled hours is required.
• Setup: Fully remote position with a standard 40-hour fixed-schedule work week. Equipment is provided.
• Benefits: HMO coverage and 13th-month pay.
• Culture: A company culture focused on the well-being of its team members, promoting a good work-life balance and a respectful work environment.

Reference: 2644-128605

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.