Customer Success & Resolution Specialist

Lean Solutions Group; Taguig; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Lean Solutions Group is seeking a customer support professional to handle high-volume inbound calls, resolve inquiries, and manage cases from start to finish. The role emphasizes clear communication, data gathering, and accurate logging of interactions.

Applicants should demonstrate strong English proficiency, solid Microsoft Office skills, and experience with CRM/call-logging tools. The position requires organized, customer-focused individuals able to work in a fast-paced environment.

Qualifications

• Excellent written and verbal communication in English.
• Strong interpersonal and professional communication across diverse audiences.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Experience with CRM or call-logging software is a plus.

Responsibilities

• Respond to high-volume inbound calls per scripts to resolve inquiries and service requests.
• Investigate issues, gather data, log call details, and track cases through resolution.
• Evaluate customer needs and provide timely solutions or alternative paths.
• Educate customers on products, services, and features aligned to their needs.

Skills

Communication skills

Interpersonal skills

English proficiency

Analytical thinking

Tools

Microsoft Office Suite

CRM / call-logging software

Job description

Lean Solutions Group is seeking a customer support professional to handle high-volume inbound calls, resolve inquiries, and manage cases from start to finish. The role emphasizes clear communication, data gathering, and accurate logging of interactions.

Applicants should demonstrate strong English proficiency, solid Microsoft Office skills, and experience with CRM/call-logging tools. The position requires organized, customer-focused individuals able to work in a fast-paced environment.