Customer Success & Operations Analyst

RELX; Iloilo City; On-site; PHP 210,000 - 330,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX in Iloilo City, Philippines seeks a customer service associate to respond to emails, provide product information, and follow up on inquiries. The role emphasizes data entry, process improvement, and collaboration with the operations team.

The ideal candidate has strong English reading skills, fast typing (45 WPM), and the ability to adapt to changing processes while maintaining attention to detail. This position offers country-specific benefits and opportunities for training.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units).
• At least 45 WPM.
• Basic computer skills (MS Office).
• Possess sense of urgency while being able to focus and pay attention to detail.
• Ability to prioritize and learn quickly in a production-based environment.
• Excellent communication skills.
• Ability to adapt to constant changing processes and tasks.
• Must have good interpersonal skills.
• Must have good analytical skills.
• Must be able to sit for long periods of time.
• Must have good English reading comprehension.
• Must be able to retain focus and perform repetitious tasks effectively.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Must be in current role for 1 year.
• Must not have received any Disciplinary Action within the past 12 months.
• Must not have any Attendance and Punctuality issues in the past 12 months.

Responsibilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Skills

Communication skills

Attention to detail

Interpersonal skills

Analytical skills

English reading comprehension

Ability to learn quickly

Sense of urgency

Prioritization

Time management

Adaptability

Education

Bachelor's degree or 2 years college

Tools

MS Office

Customer support system

Job description

RELX in Iloilo City, Philippines seeks a customer service associate to respond to emails, provide product information, and follow up on inquiries. The role emphasizes data entry, process improvement, and collaboration with the operations team.

The ideal candidate has strong English reading skills, fast typing (45 WPM), and the ability to adapt to changing processes while maintaining attention to detail. This position offers country-specific benefits and opportunities for training.