Customer Success Manager — Maintenance & Growth

StartX; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission

Health coverage

Paid PTO

Tenure-based allowances

Global advancement opportunities

Job summary

StartX is seeking a Customer Success Manager to maintain high‑quality business listings on Trucker Path. You will engage business owners, verify data, update profiles, and promote the Business Portal to drive adoption while protecting the integrity of the POI database.

The role emphasizes proactive outreach, strong relationship building, and collaboration with Sales to identify paid listing opportunities, ensuring exceptional service to business owners.

Qualifications

• At least 1 year of experience in sales, customer service, account management, telemarketing, or business development.
• Experience in B2B sales is an advantage.
• Strong interpersonal, relationship-building, and negotiation skills.
• Comfortable contacting business owners and decision-makers through calls, emails, and other approved communication channels.
• Ability to explain product benefits, handle objections, and identify sales opportunities.
• Strong attention to detail when verifying and maintaining business information.

Responsibilities

• Onboard successful sales endorsed by the JAE for the Maintenance Project.
• Validate essential business information (name, address, contact, hours, website, services).
• Identify outdated or duplicate listings and coordinate corrections.
• Assist owners in updating information and maintaining accurate profiles.
• Verify business operation status and document changes (closures, relocations, ownership).
• Record and submit listing changes following procedures; escalate when needed.
• Maintain records of maintenance activities and outstanding corrections.
• Document feedback and concerns for tracking and resolution.

Skills

Sales experience

Interpersonal skills

Relationship-building

Negotiation

Communication

Attention to detail

Objection handling

Product benefits explanation

Job description

StartX is seeking a Customer Success Manager to maintain high‑quality business listings on Trucker Path. You will engage business owners, verify data, update profiles, and promote the Business Portal to drive adoption while protecting the integrity of the POI database.

The role emphasizes proactive outreach, strong relationship building, and collaboration with Sales to identify paid listing opportunities, ensuring exceptional service to business owners.