Customer Success Manager, Listings & Portal Growth

Trucker Path, Inc.; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Health coverage

Paid PTO

Tenure-based allowances

Global advancement opportunities

Job summary

Trucker Path, Inc. is seeking a Customer Success Manager (Maintenance Project) in Metro Manila to maintain accurate business listings, verify information, and drive owner engagement.

You will onboard listings, validate details, and coordinate updates with business owners, ensuring a high-quality presence on the platform. You will build a trusted relationship with owners, guide them to the Business Portal, and identify opportunities for paid listing services while collaborating with Sales for a

Qualifications

• At least 1 year of experience in sales, customer service, account management, telemarketing, or business development.
• Experience in B2B sales is an advantage.
• Good interpersonal, relationship-building, and negotiation skills.
• Comfortable contacting business owners and decisionmakers through calls, emails, and other approved communication channels.
• Ability to explain product benefits, handle objections, and identify sales opportunities.
• Strong attention to detail when verifying and maintaining business information.
• Nice to Have: Experience selling SaaS, digital advertising or local listings.
• Knowledge of trucking, logistics or travel-center businesses.

Responsibilities

• Onboarding and Account Data Accuracy
• Onboard successful sales endorsed by the JAE for the Maintenance Project
• Validate essential business information, including business name, address, contact number, operating hours, website, services offered, and other relevant details.
• Identify outdated, incomplete, inaccurate, or potentially duplicate business listings and coordinate appropriate corrections.
• Assist business owners in updating their information and maintaining accurate profiles.
• Verify whether businesses are still operating and document closures, relocations, changes in ownership, or other significant business updates.
• Follow established procedures for recording, validating, and submitting listing changes.
• Maintain accurate records of completed maintenance activities and outstanding corrections.
• Escalate discrepancies that require additional verification or approval to the appropriate internal team.
• Document business feedback, listing updates, and account concerns for proper tracking and resolution.
• Business Owner Engagement and Relationship Management
• Establish and maintain professional communication with business owners, managers, and authorized representatives.
• Explain the importance of keeping business information accurate and updated on Trucker Path.
• Encourage business owners to claim, manage, and maintain their listings through the Trucker Path Business Portal.
• Guide business owners on available portal features, including updating business details, responding to customer reviews, and sharing relevant business information.
• Conduct follow-ups to obtain missing information, confirm requested changes, and resolve outstanding listing concerns.
• Build trust with business owners through consistent, helpful, and professional interactions.
• Document feedback, concerns, and suggestions that may improve the business listing experience.
• Customer Success and Business Support
• Provide clear instructions and guidance to help businesses maintain their information.
• Identify and document concerns affecting business owner engagement or satisfaction.
• Respond to business owner questions related to their listings and the Business Portal within the scope of the role.
• Maintain a customer-first approach while ensuring efficient handling of assigned accounts and maintenance tasks.
• Retention and Revenue Opportunity Identification
• Identify existing businesses that may benefit from enhanced listing visibility or relevant paid POI Listing and advertising solutions.
• Recognize potential upselling opportunities during business maintenance conversations without compromising the primary maintenance objective.
• Refer qualified sales opportunities to the assigned Sales Representative or Account Executive.
• Document the business owner's expressed interest, needs, concerns, and agreed next steps before handing the opportunity to Sales.
• Support retention efforts by identifying customer concerns and escalating potential risks to the appropriate team.
• Collaborate with Sales to ensure a smooth transition when a business owner expresses interest in paid services.

Skills

Sales

Customer Service

Account Management

Telemarketing

Business Development

Job description

Trucker Path, Inc. is seeking a Customer Success Manager (Maintenance Project) in Metro Manila to maintain accurate business listings, verify information, and drive owner engagement.

You will onboard listings, validate details, and coordinate updates with business owners, ensuring a high-quality presence on the platform. You will build a trusted relationship with owners, guide them to the Business Portal, and identify opportunities for paid listing services while collaborating with Sales for a