Customer Success Manager - Freelance Remote

MVP Ventures

Philippines

Remote

PHP 516,000 - 688,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Remote work

Job summary

Magic, Inc. is seeking a freelance, remote Customer Success Manager to own 40-50 enterprise accounts. This role focuses on proactive relationship management, renewals, adoption, and growth, not ticket resolution.

Ideal candidates will have SaaS experience, strong English communication, and proficiency with spreadsheets to track usage and renewals. The position is fully remote with a $7/hour compensation structure and a 40-hour work week aligned to Eastern Time.

Qualifications

Strong English communication skills, both spoken and written.
Background in SaaS or software companies, with the ability to understand the platform and client use cases.
Prior experience specifically in Customer Success (relationship management, renewals, adoption, growth).
Proficiency with spreadsheets (Google Sheets/Excel) for tracking accounts, usage, and renewals.

Responsibilities

Own day-to-day relationships across 40-50 enterprise and mid-market accounts.
Conduct regular client check-ins and monitor product usage and adoption.
Follow up with clients to maintain engagement and momentum.
Track renewal timelines and manage the renewal process.
Identify upsell opportunities within existing client base and report on expansion pipeline.
Create and maintain spreadsheets covering account status, usage, renewals, and outreach cadence.

Skills

Strong English communication

SaaS experience

Customer Success

Spreadsheets

Enterprise account management

Remote work

Tools

HubSpot CRM

Job description

Job Description:

Careers at Customer Success Manager - Freelance, Remote

About The Client

Our client is a fast‑growing SaaS company building an AI‑powered operating and decisioning platform for regulated industries, with 40-50 client accounts and growing. Their platform automates complex operational workflows — from client onboarding to document processing and data intake — for enterprise and mid‑market customers who depend on high‑touch, reliable support. As a boutique, high‑growth team, the founder currently manages Customer Success personally and needs a dedicated professional to take primary ownership of the client relationship function.

Why does this role exist?

As the client base has grown to 40-50 accounts, one person can no longer give every client the proactive attention needed to drive renewals, adoption, and growth — the founder needs a dedicated Customer Success partner to take that responsibility off his plate immediately. This role exists to build real, lasting relationships with enterprise clients: tracking usage, running recurring syncs, managing renewals, and spotting expansion opportunities before they're missed. This is not a support or ticket‑response role — it requires someone who proactively drives the relationship forward rather than reactively waiting for clients to raise issues.

Department Specialized Roles Employment Type Full Time Location Philippines Workplace type Fully remote Compensation $7.00 / hour Reporting To Client via Magic

The Impact you’ll make

Client Relationship Management

Own day-to-day relationships across a portfolio of 40-50 enterprise and mid-market accounts.
Conduct regular client check‑ins and proactively monitor product usage and adoption.
Follow up with clients consistently to keep engagement and momentum high.

Renewals & Account Health

Track renewal timelines and manage the renewal process across all assigned accounts.
Monitor usage trends to flag at‑risk accounts before they become churn risks.
Maintain accurate, up‑to‑date account records and health tracking spreadsheets.

Recurring Client Syncs

Set up and independently run recurring client syncs and check‑in calls.
Prepare talking points and follow‑up actions for each client conversation.
Ensure meeting notes and next steps are documented and tracked to completion.

Growth & Expansion

Identify upsell and expansion opportunities within the existing client base.
Partner with leadership to develop and pitch account growth strategies.
Track and report on expansion pipeline across the portfolio.

Reporting & Organization

Create and maintain spreadsheets covering account status, usage, renewals, and outreach cadence.
Provide regular status updates to leadership on portfolio health and key account risks or wins.

Skills, Knowledge and Expertise

Required:

Strong English communication skills, both spoken and written — this is critical given direct enterprise client interaction
Background in SaaS or software companies, with the ability to understand the platform, client use cases, and technical context
Prior experience specifically in Customer Success (relationship management, renewals, adoption, growth) — not Customer Support (ticket resolution, reactive troubleshooting)
Proficiency with spreadsheets (Google Sheets/Excel) for tracking accounts, usage, and renewals
Comfort managing relationships across enterprise accounts independently

Your superpowers are...

Technical:

Familiarity with HubSpot or similar CRM tools on the Customer Success side
Spreadsheet fluency for building and maintaining tracking systems
Comfort working across Google Workspace, Slack, and Microsoft Teams
Ability to quickly learn a SaaS product deeply enough to speak to it confidently with clients

Soft Skills:

Proactive, articulate communicator — doesn't wait to be asked, initiates outreach and follow‑up
Confident enough to independently lead client calls without founder involvement
Relationship‑builder with a growth mindset — naturally spots opportunities to expand accounts
Highly organized, able to juggle 40-50 accounts without letting details slip

WFH Set‑Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back‑up computer and internet connection
Quiet, dedicated workspace at home

You should apply if...

You think of yourself as a relationship‑builder, not a ticket‑closer — you get energy from proactively checking in on clients rather than waiting for them to reach out with a problem.
You're comfortable being the primary point of contact for enterprise clients and can run a client call with confidence, without needing someone else in the room.
You're naturally organized and love building systems (trackers, cadences, follow‑up routines) that keep dozens of relationships running smoothly.
You see renewals and upsells not as sales tasks, but as a natural outcome of doing right by the client consistently over time.

What To Expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours: