Customer Success Manager

10XME Technology Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Ownership & autonomy

Career growth opportunities

Impact on AI data ops

Job summary

10XME Technology Inc. is seeking a Customer Success Manager (CSM) to lead post-sale relationships, drive adoption, and foster long-term partnerships for our AI data operations platform.

You will collaborate with Sales, Product and Support to ensure customers achieve their goals, monitor health metrics, guide onboarding, and identify growth opportunities while delivering exceptional customer experiences. This role supports customers across Southeast Asia from the Philippines and offers

Qualifications

• Experience in customer success or account management.
• Ability to drive product adoption and renewals.
• Strong communication and problem-solving skills.

Responsibilities

• Lead customers through onboarding and implementation.
• Act as voice of the customer to improve product and service.
• Build relationships with key stakeholders to drive satisfaction.
• Provide ongoing support and timely responses to inquiries.
• Monitor account health using usage data, NPS, and surveys.
• Identify upsell and cross-sell opportunities.
• Provide training resources to maximize product value.
• Oversee renewals and contract management.
• Collaborate with Sales, Product, and Support for a seamless experience.

Skills

Onboarding expertise

Account management

Cross-functional collaboration

Customer advocacy

NPS & CS metrics

Job description

We are seeking a Customer Success Manager (CSM) to join our team and help drive customer satisfaction, retention, and growth. As a CSM, you will be responsible for managing the post-sale relationship with customers, ensuring they derive maximum value from our product/service, and ultimately fostering long-term partnerships. You will collaborate with cross-functional teams to deliver exceptional customer experiences and ensure customer goals are met.

Requirements

Responsibilities

• Customer Onboarding & Implementation: Lead customers through a smooth onboarding process, ensuring successful product adoption and a positive initial experience.
• Customer Advocacy: Act as the voice of the customer within the organization, providing feedback and insights to improve the product and service.
• Relationship Management: Build strong relationships with key stakeholders to drive customer satisfaction and retention. Become a trusted advisor for customers and help them achieve their business objectives.
• Customer Support: Provide ongoing support and guidance to customers, ensuring they receive timely responses to inquiries and troubleshooting assistance when needed.
• Account Health Monitoring: Monitor the health of customer accounts using metrics such as usage data, NPS (Net Promoter Score), and customer satisfaction surveys. Proactively identify and address potential risks of churn.
• Upsell and Cross-Sell Opportunities: Identify opportunities to expand customer relationships by suggesting additional products, features, or services that could further benefit their business.
• Training & Education: Provide training sessions and resources to customers, ensuring they understand how to maximize the value of our product/service.
• Renewals and Contract Management: Oversee the renewal process and ensure timely, successful renewals for customers in your portfolio.
• Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless experience for customers and identify areas for product improvements.

Benefits

• Build and scale one of Southeast Asia's fastest-growing AI data operations businesses.
• Lead nationwide operations that support next-generation embodied AI systems.
• Significant ownership, autonomy, and career growth opportunities.
• Opportunity to shape the future of AI through real-world data collection at scale.