Customer Success Manager

InsideOut; Mexico; On-site; PHP 201,000 - 335,000; Full time

Job summary

InsideOut is seeking a Client Support Lead to safeguard strong client relationships and ensure exceptional service from the first interaction. You will be the primary voice for both new and existing clients, delivering prompt, professional communication across channels.

Your role emphasizes quick problem solving, proactive engagement, and reliability, with opportunities for growth within a collaborative team culture that values accountability and excellence.

Qualifications

• Minimum 1 year of experience in a Customer Success Manager role.
• Strong command of written and spoken English.
• Tech-savvy and adaptable to new platforms.

Responsibilities

• Act as the first point of contact for client inquiries.
• Communicate with clients via email, text, and phone with timely responses.
• Handle client escalations and update internal platforms accordingly.
• Support onboarding processes and assist during scheduled client meetings.
• Conduct outbound follow-up calls when additional assistance is needed.
• Identify potential issues early and address them before they escalate.

Skills

Customer Success

Communication

English Proficiency

Tech Savvy

Tools

CRM Script Editor

Gmail

Google Sheets

RingCentral

Job description

Schedule: To be discussed, flexibility required for emergency shifts

Start Date: ASAP

About the Role

The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter and this role ensures that every client receives exceptional care and communication from their very first interaction.

You will be the go to person for both new and existing clients acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for all client inquiries
• Communicate with clients via email text and phone calls ensuring timely responses
• Handle client escalations quickly and update internal platforms accordingly
• Support onboarding processes and assist during scheduled client meetings
• Conduct outbound follow up calls when additional assistance is needed
• Work independently and consistently meet expectations without micromanagement
• Identify potential issues early and address them before they escali
• Will be trained to fully manage client call processes/script updates via a CRM Script Editor.

Preferred Qualifications

• Minimum 1 year of experience in a Customer Success Manager
• Neutral or excellent English speaking accent
• Strong communication skills in both written and spoken English
• Tech savvy and highly adaptable to new platforms

Tools and Platforms

• Gmail
• Google Spreadsheets
• RingCentral preferred but not required

Technical and Work Requirements

• Reliable backup power and internet service provider
• Willingness to adjust schedule during urgent situations
• Minimum of 16GB RAM for smooth multitasking

Why Join Us

• High trust role with meaningful client impact
• Long term growth potential within the company
• Supportive team culture built on accountability and excellence