Customer Success Lead

Seek; Philippines; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

SEEK is seeking a high-impact leader to Build and lead a high-performance Customer Success team in the Philippines. You will hire, develop, and coach CSMs, translate OKRs into clear goals, and embed SEEK's principles in every customer interaction.

You will drive commercial outcomes by aligning CS activities with revenue priorities, guiding CSMs to identify expansion opportunities with Sales, and managing renewals and churn risk across the portfolio.

Qualifications

• Relevant degree or equivalent experience.
• 6–8 years total experience in Customer Success, Account Management, or closely related client-facing roles.
• At least 3 years in people leadership (team lead or equivalent).
• Experience in technology, HR tech or recruitment context preferred.

Responsibilities

• Build and lead a high-performance Customer Success team by hiring, developing, and coaching CSMs.
• Align Customer Success activities with revenue priorities and identify expansion opportunities with Sales.
• Oversee onboarding, training, optimization and adoption programs to improve hiring performance.
• Drive operational excellence by enforcing processes, data privacy and security standards, and disciplined reporting.

Skills

Customer Success

Account Management

People Leadership

Commercial Acumen

Stakeholder Influence

Sales Collaboration

Education

Relevant degree

Tools

Salesforce

Tableau

Job description

Build and lead a high-performance Customer Success team by hiring, developing, and coaching CSMs, translating OKRs into clear team and individual goals, fostering continuous learning, and embedding SEEK's principles in every customer interaction.

Act as a representative of JobStreet by SEEK with key customers, serving as a trusted advisor on talent acquisition, confidently positioning our value proposition, and role-modeling high-quality customer conversations and presentations.

Achieve commercial outcomes by aligning Customer Success activities with revenue priorities, guiding CSMs to identify expansion opportunities in partnership with Sales, and proactively managing renewal and churn risk across the portfolio.

Drive customer outcomes for assigned segments by coaching CSMs as strategic partners to hirers, overseeing engagement plans, and ensuring high-quality delivery of onboarding, training, optimization and adoption programs that improve hiring performance.

Ensure operational excellence and business discipline by approving and enforcing commercial procedures, maintaining compliance with data privacy and security standards, driving accurate and timely reporting through disciplined tool usage, and leading projects that improve efficiency and customer outcomes.

Build strategic cross-functional partnerships across Sales, Service, Marketing, RBOX, and APAC Teams, lead escalation management for top customers, and representing Customer Success and the customer voice in country and regional forums.

Education level

Relevant degree or equivalent experience.

Experience

Minimum 6-8 years total experience in Customer Success, Account Management, or closely related client-facing roles, with at least 3 years in people leadership (team lead or equivalent), preferably in a technology, HR tech or recruitment context.

Performance track record

Demonstrated history of delivering against revenue, utilization, and customer satisfaction targets while managing a portfolio through CSMs or similar roles.

Mindset and ways of working

Customer-obsessed and resilient with a positive mindset; thrives in a fast-paced, high-energy environment who can drive results through decisive action.

Talent acquisition domain (preferred)

Strong understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges; experience working in or closely with recruitment/HR teams is highly preferred but not mandatory.

People leadership

Proven ability to coach, mentor and develop team members to mastery of their role, including performance management and succession planning.

Commercial and analytical capability

Strong commercial acumen and analytical skills, with the ability to interpret data and make clear, data-driven decisions.

Stakeholder influence

Excellent communication skills, with the ability to influence senior internal and external stakeholders and drive behavioural change at scale.

Tools

High proficiency with Salesforce and Tableau (or similar BI tools), including reporting and dashboard usage for performance monitoring.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.