Customer Success Lead

SmartRecruiters, Inc.; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

SEEK in Taguig is seeking a Customer Success Lead to build and lead a high-performing CS team, focusing on product adoption, client retention, and revenue growth across assigned segments. The role partners with Sales, Marketing, Analytics, and regional teams to deliver outstanding customer outcomes while embedding SEEK’s purpose and principles in day-to-day operations.

The ideal candidate has extensive experience in Customer Success with leadership credentials, a strong analytical mindset, and

Qualifications

• 6–8 years in Customer Success or related roles, with at least 3 years in people leadership.
• Proven track record delivering against revenue, utilization, and customer-satisfaction targets.
• Customer-obsessed with resilience, thriving in a fast-paced environment.
• Strong commercial and analytical skills; able to drive data‑driven decisions.
• Experience with recruitment/HR tech is preferred but not mandatory.

Responsibilities

• Build and lead a high-performance Customer Success team; hire, develop, coach, and set objectives.
• Act as a trusted advisor to key customers; articulate SEEK's value and drive high-quality conversations.
• Align CS activities with revenue priorities; identify expansion opportunities with Sales; manage renewals and churn risk.
• Coach CSMs to become strategic partners; oversee onboarding, training, optimization, and adoption programs.
• Oversee operational excellence; enforce procedures, ensure data privacy/compliance, and drive reporting.
• Build cross-functional partnerships with Sales, Service, Marketing, APAC teams; lead escalation for top customers.

Skills

Customer Success

Account Management

People Leadership

Stakeholder Influence

Sales & Revenue

Salesforce

Tableau

Job description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Overview:

Reporting to the Head of Customer Success, the Customer Success Lead is responsible for building and leading a high-performing Customer Success team that drives product adoption, client retention, sustainable revenue and market share growth across assigned customer segments.

Based in Taguig, this role partners closely with Sales, Marketing, Analytics, APAC Service and other regional teams to deliver outstanding customer outcomes, while embedding SEEK’s purpose and principles in how the team operates.

Job Description

• Build and lead a high-performance Customer Success team by hiring, developing, and coaching CSMs, translating OKRs into clear team and individual goals, fostering continuous learning, and embedding SEEK’s principles in every customer interaction.
• Act as a representative of JobStreet by SEEK with key customers, serving as a trusted advisor on talent acquisition, confidently positioning our value proposition, and role-modeling high-quality customer conversations and presentations.
• Achieve commercial outcomes by aligning Customer Success activities with revenue priorities, guiding CSMs to identify expansion opportunities in partnership with Sales, and proactively managing renewal and churn risk across the portfolio.
• Drive customer outcomes for assigned segments by coaching CSMs as strategic partners to hirers, overseeing engagement plans, and ensuring high-quality delivery of onboarding, training, optimization and adoption programs that improve hiring performance.
• Ensure operational excellence and business discipline by approving and enforcing commercial procedures, maintaining compliance with data privacy and security standards, driving accurate and timely reporting through disciplined tool usage, and leading projects that improve efficiency and customer outcomes.
• Build strategic cross-functional partnerships across Sales, Service, Marketing, RBOX, and APAC Teams, lead escalation management for top customers, and representing Customer Success and the customer voice in country and regional forums.

Qualifications

• Experience: Minimum 6–8 years total experience in Customer Success, Account Management, or closely related client-facing roles, with at least 3 years in people leadership (team lead or equivalent), preferably in a technology, HR tech or recruitment context.
• Performance track record: Demonstrated history of delivering against revenue, utilization, and customer satisfaction targets while managing a portfolio through CSMs or similar roles.
• Mindset and ways of working: Customer-obsessed and resilient with a positive mindset; thrives in a fast-paced, high-energy environment who can drive results through decisive action
• Talent acquisition domain (preferred): Strong understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges; experience working in or closely with recruitment/HR teams is highly preferred but not mandatory.
• People leadership: Proven ability to coach, mentor and develop team members to mastery of their role, including performance management and succession planning.
• Commercial and analytical capability: Strong commercial acumen and analytical skills, with the ability to interpret data and make clear, data-driven decisions.
• Stakeholder influence: Excellent communication skills, with the ability to influence senior internal and external stakeholders and drive behavioural change at scale.
• Tools: High proficiency with Salesforce and Tableau (or similar BI tools), including reporting and dashboard usage for performance monitoring.

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply