Customer Success & Content Strategy Lead

Dedale Intelligence; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will collaborate with internal teams to address inquiries and help enhance content offerings.

Excellent English communication and 3-5 years of experience in customer success or related roles are preferred, with experience in content or newsletter writing considered a plus.

Qualifications

• Excellent English communication and 3-5 years of experience in customer success or related roles are preferred.
• Experience in content or newsletter writing is a plus.

Responsibilities

• Engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations.
• Collaborate with internal teams to address inquiries and help enhance content offerings.

Skills

Customer success

English communication

Education

3-5 years in customer success

Job description

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will collaborate with internal teams to address inquiries and help enhance content offerings.

Excellent English communication and 3-5 years of experience in customer success or related roles are preferred, with experience in content or newsletter writing considered a plus.