Customer Success And Content Engagement Strategist

Dedale Intelligence; Cebu City; On-site; PHP 357,000 - 580,000; Full time

Job summary

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will build relationships, gather feedback, and drive adoption of features to improve client success metrics.

You will collaborate with internal teams to address inquiries, resolve issues, and help enhance content offerings, ensuring a smooth client experience and long-term satisfaction.

Qualifications

• Excellent English communication.
• 3–5 years of experience in customer success or related roles preferred.
• Experience in content or newsletter writing is a plus.

Responsibilities

• Engage clients via the Lighthouse platform.
• Monitor usage and deliver personalized content recommendations.
• Collaborate with internal teams to address inquiries and enhance content offerings.

Skills

Customer success

English communication

Content writing

Job description

Job Description:

Dedale Intelligence in Cebu City is seeking a Customer Success Associate to engage clients via the Lighthouse platform, monitor usage, and deliver personalized content recommendations. You will collaborate with internal teams to address inquiries and help enhance content offerings.

Requirements:

Excellent English communication and 3–5 years of experience in customer success or related roles are preferred, with experience in content or newsletter writing considered a plus.