Customer Success Champion: Elevate Experience & Feedback

GoTyme PH (Philippines); Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

GoTyme PH is seeking a dedicated Customer Support professional to ensure smooth, best-in-class service across chat, email, and phone channels. You will guide customers, resolve issues, and collect feedback to strengthen relationships and product understanding.

Ideal candidates demonstrate strong communication, empathy, and problem-solving, with a customer-first mindset and ability to manage multiple inquiries without compromising service quality.

Qualifications

• Experience in customer support across channels with a focus on resolving inquiries.
• Experience building and maintaining strong customer relationships.
• Proven ability to handle and resolve complaints efficiently and professionally.
• Collaborates with product, marketing, and sales teams to improve the customer experience.
• Ability to collect feedback and use data to suggest improvements.
• Customer-first mindset prioritizing customer needs and experience.
• Strong verbal and written communication skills.
• Strong problem-solving and empathy to address customer issues.
• Capacity to think quickly and provide effective solutions.
• Dedicated to maintaining high-quality service and customer satisfaction.
• Efficiently manage multiple requests with good time management.

Responsibilities

• Customer Support: Respond to customer inquiries and resolve issues across channels.
• Customer Guidance: Help customers navigate product features and benefits.
• Problem Resolution: Proactively address complaints and escalate when needed.
• Customer Retention: Drive satisfaction and loyalty with exceptional service.
• Feedback Collection: Gather insights to help improve products and services.
• Collaboration: Work with product, sales, and marketing teams to enhance experience.
• Reporting: Track customer interactions and satisfaction trends for improvement.

Skills

Customer Service Experience

Client Relationship Management

Complaints and Issue Resolution

Cross-Functional Collaboration

Data & Feedback Handling

Customer-First Mindset

Communication Skills

Problem-Solving Abilities

Empathy

Customer Focus

Time Management

Job description

GoTyme PH is seeking a dedicated Customer Support professional to ensure smooth, best-in-class service across chat, email, and phone channels. You will guide customers, resolve issues, and collect feedback to strengthen relationships and product understanding.

Ideal candidates demonstrate strong communication, empathy, and problem-solving, with a customer-first mindset and ability to manage multiple inquiries without compromising service quality.