Customer Experience Champion

GoTyme Bank; Philippines; On-site; PHP 200,000 - 280,000; Full time

Job summary

GoTyme Bank, based in the Philippines, is seeking a Customer Support specialist to ensure a smooth, best-in-class customer experience across channels. You will assist customers with questions, guide them through features, and resolve issues to maximize value from our offerings.

The role emphasizes collecting feedback, strengthening relationships, and collaborating with product, sales, and marketing to continuously improve service quality and satisfaction.

Qualifications

• Must have experience in customer support across chat, email, or phone channels.
• Ability to build and maintain strong customer relationships.
• Proven skill in resolving customer inquiries and issues efficiently.
• Experience collaborating with product, marketing, and sales teams.

Responsibilities

• Respond to customer inquiries and resolve issues across channels (chat, email, phone).
• Guide customers in navigating the product or service and its features.
• Proactively address complaints, escalate when necessary, and ensure timely resolutions.
• Work to increase customer satisfaction and loyalty through exceptional service.
• Gather customer feedback to help improve the product or service.
• Collaborate with product, sales, and marketing to enhance the overall experience.
• Track and report on customer interactions, trends, and satisfaction levels.

Skills

Customer service

CRM experience

Complaint handling

Cross-functional collaboration

Data collection

Empathy

Communication

Problem-solving

Time management

Job description

GoTyme Bank, based in the Philippines, is seeking a Customer Support specialist to ensure a smooth, best-in-class customer experience across channels. You will assist customers with questions, guide them through features, and resolve issues to maximize value from our offerings.

The role emphasizes collecting feedback, strengthening relationships, and collaborating with product, sales, and marketing to continuously improve service quality and satisfaction.