Customer Success Champion: Delight, Guide & Retain Users

GoTyme; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

GoTyme invites applicants for a customer support role based in the Philippines. You will assist customers through chat, email, and phone, ensuring clear guidance on product features and quick resolution of issues. You will gather feedback and collaborate with product and marketing teams to improve services.

Strong communication, empathy, and time management are essential. The role focuses on delivering best-in-class service, maintaining customer satisfaction, and contributing to

Qualifications

• Experience in customer support across channels (chat, email, phone).
• Ability to build strong customer relationships and ensure satisfaction.
• Proven problem-solving skills and timely resolution of issues.
• Experience collaborating with product, marketing, and sales teams.

Responsibilities

• Respond to customer inquiries across chat, email, and phone.
• Guide customers on product features and benefits.
• Proactively resolve complaints and escalate when needed.
• Track interactions and report trends to improve processes.

Skills

Customer Service

CRM

Communication

Problem Solving

Empathy

Time Management

Collaboration

Feedback Handling

Job description

GoTyme invites applicants for a customer support role based in the Philippines. You will assist customers through chat, email, and phone, ensuring clear guidance on product features and quick resolution of issues. You will gather feedback and collaborate with product and marketing teams to improve services.

Strong communication, empathy, and time management are essential. The role focuses on delivering best-in-class service, maintaining customer satisfaction, and contributing to