Customer Success Associate: Drive Adoption & Growth

LSEG; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) seeks an Associate Customer Success Manager to connect clients to Refinitiv products and guide adoption across onboarding, adoption, and renewal. You will manage relationships with decision makers and users within accounts to maximize value.

You will collaborate with sales, product, and account management to identify opportunities, educate customers on workflows, monitor usage, and support retention and upsell growth.

Qualifications

• Bachelor’s degree in Finance, Economics, Accounting or Computer Engineering.
• Excellent communication, presentation, and customer-first mindset.
• Experience facilitating customer meetings and presenting to audiences.
• Strong project management, technical, and problem-solving skills.
• Interest in Python and financial markets.

Responsibilities

• Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption through to long term loyalty.
• Demonstrate and educate new customers on content and technology tailored to their workflow.
• Monitor usage data, health gauges and growth opportunities to create actionable insights and strategically pivot when necessary.
• Collaborate with product sales and account management when new business opportunities are identified through adoption engagements.
• Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Skills

Client relationship building

Excellent communication and presenting

Self-starter in fast-paced environment

Strong project management and problem‑

Python interest

Education

Bachelor’s degree in Finance, Economics, Accounting or Computer Engineering

Tools

Microsoft Office

Python

Job description

London Stock Exchange Group (LSEG) seeks an Associate Customer Success Manager to connect clients to Refinitiv products and guide adoption across onboarding, adoption, and renewal. You will manage relationships with decision makers and users within accounts to maximize value.

You will collaborate with sales, product, and account management to identify opportunities, educate customers on workflows, monitor usage, and support retention and upsell growth.