Customer Services Officer (Student Services)

MCI Career Services Pte Ltd; Santo Niño 1st; On-site; PHP 824,000 - 1,373,000; Full time

Job summary

MCI Career Services Pte Ltd is seeking a reception and administrative professional for a busy educational centre in Novena. The role involves welcoming visitors, handling enquiries, and supporting student enrolment and documentation processes.

You will maintain accurate records, generate reports, and coordinate with teachers and parents on student-related admin matters. A minimum of 2 years in similar roles is expected, with strong MS Office skills and excellent communication.

Qualifications

• 2+ years in customer service, reception, or admin.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills.
• Organised and able to manage multiple tasks.

Responsibilities

• Manage the reception desk and respond professionally to enquiries from prospective and existing parents.
• Facilitate student registrations and provide administrative support throughout the enrolment process.
• Maintain accurate course and student records and prepare branch statistics and reports.
• Coordinate with teachers and parents on student-related and administrative matters.

Skills

Customer service

Interpersonal communication

Organisation

Administrative tasks

Tools

Microsoft Office

Data handling

Job description

Job Summary

• Salary : Up to $2,500

• Location: Novena

• Working Days: 5 Days between Monday to Sunday

• Working Hours:
  Monday to Friday: 10.00am - 7.00pm
  Saturday & Sunday: 8.30am - 6.45pm
  Rest Days: 2 weekdays
  Applicants must be able to work on both Saturdays and Sundays.

Responsibilities

• Manage the reception desk and respond professionally to enquiries from prospective and existing parents.

• Facilitate student registrations and provide administrative support throughout the enrolment process.

• Maintain accurate course and student records and prepare branch statistics and reports.

• Coordinate with teachers and parents on student-related and administrative matters.

Skills/Experience Required

• At least 2 years of relevant customer service, reception, or administrative experience.

• Proficient in Microsoft Office and comfortable handling data, records, and administrative systems.

• Good interpersonal and communication skills with confidence in handling enquiries.

• Organised, meticulous, and able to manage multiple administrative tasks effectively.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf