Customer Service Trainer

VidaXL Services (PH) Inc.; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

VidaXL Services (PH) Inc. is seeking a CS Trainer to lead training programs for 1st Line BPO trainers and all CS staff, including freelancers, ensuring high-quality knowledge transfer and process updates.

You will create training materials, deliver sessions, monitor development, collect feedback, and partner with cross‑team stakeholders to drive continuous improvement in customer service standards.

Qualifications

• Bachelor degree in English, Marketing, International trade or e-commerce related preferred.
• 1-2 years related working experience.
• Expert in MS Office; proficient in English; fluent oral and written English.
• Strong sense of responsibility, outgoing personality, communication skills, ability to withstand pressure, customer service awareness, logical thinking, analysis and time management skills.
• Proficient in PowerPoint.

Responsibilities

• Provide CS related training to all employees based on requests, and answer CS knowledge related questions.
• Ensure the quality of training conducted by 1st Line BPO Trainers, provide feedback to the BPO trainers and BPO managers after the training sessions.
• Create effective & inclusive diversity training models and materials, and host development training or workshops that can be proactive, or requested from the Quality Center, BPO manager or other internal stakeholders.
• Provide feedback to the process specialist with new process updates;
• Share and deploy updates regarding the Customer Service in the best viable way;
• Assess the internal knowledge and collect results for future developments;
• Collect and answer training or process related questions from stakeholders.

Skills

MS Office

English proficiency

Communication skills

Time management

PowerPoint

Problem solving

Customer service mindset

Under pressure

Education

Bachelor degree in English/Marketing/International trade/e-commerce

Tools

PowerPoint

Job description

Job Description:

The CS Trainer is responsible for all activities that aim to facilitate the training process, including creating training materials, monitoring the continuous development of the 1st Line BPO trainers, all agents (including BPO and inhouse), and freelancers, and supporting other CS-related cross-team training if needed.

Responsibility:

• Provide CS related training to all employees based on requests, and answer CS knowledge related questions.

• Ensure the quality of training conducted by 1st Line BPO Trainers, provide feedback to the BPO trainers and BPO managers after the training sessions.

• Create effective & inclusive diversity training models and materials, and host different development training or workshops that can be proactive, or requested from the Quality Center, BPO manager or other internal stakeholders.

• Provide feedback to the process specialist with new process updates;

• Share and deploy updates regarding the Customer Service in the best viable way;

• Assess the internal knowledge and collect results for future developments;

• Collect and answer training or process related questions from stakeholders.

Requirement:

1. Bachlor defree at English, Marketing, International trade、e-commerce related are preferred.

2. 1-2 years related working experience.

3. Knowledge Skill Requirement: Expert in office, proficient in English, fluent oral and written English.

4. Personal Quality Requirement: Strong sense of responsibility, outgoing personality, communication skills, ability to withstand pressure, customer service awareness, logical thinking skills, analysis, summary skills and time management skills.

5. Good at PPT.