Customer Service Trainee: Growth Path & Training

iQor; Mawaque; On-site; PHP 279,000 - 391,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound and outbound calls, listening to customers to understand issues, and providing accurate, efficient responses.

Responsibilities include answering inbound calls, making outbound calls, building relationships, meeting productivity and quality standards, and striving for first-call resolution

Qualifications

• Empathetic and compassionate.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls with energy to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Follow instructions for one call customer resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about client products and services.
• Represent clients professionally and accurately.

Skills

Empathy

Teamwork

Independent work

Production experience

Attention to detail

Education

High School Diploma

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound and outbound calls, listening to customers to understand issues, and providing accurate, efficient responses.

Responsibilities include answering inbound calls, making outbound calls, building relationships, meeting productivity and quality standards, and striving for first-call resolution