Growth-Oriented Call Center Trainee

iQor; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service. Agents handle high volumes of inbound and outbound calls, listen to customers, and provide accurate, efficient responses.

Role requires empathy, independence, and teamwork, with experience in production settings. A high school diploma or equivalent is required; evening and weekend shifts are available.

Qualifications

• Empathetic and compassionate demeanor.
• Ability to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and production standards.
• Physical attendance required to meet objectives.
• Flexible to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build trust with clients and customers.
• Meet call center productivity and quality targets.
• Strive for first call resolution and ownership of issues.
• Follow procedures for one-call resolution.
• Provide accurate information and resolve inquiries.

Skills

Empathy

Teamwork

Production experience

Accuracy

Attendance

Shift flexibility

Education

High school diploma

GED

Trade/Vocational certificate

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent clients with remarkable service. Agents handle high volumes of inbound and outbound calls, listen to customers, and provide accurate, efficient responses.

Role requires empathy, independence, and teamwork, with experience in production settings. A high school diploma or equivalent is required; evening and weekend shifts are available.