Growth-Focused Customer Service Trainee

iQor; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle a high volume of calls, listen to customers to understand their needs, and provide accurate and efficient responses.

We offer training and a customized career path with opportunities for growth, along with compensation and a culture that treats you like family.

Qualifications

• Empathetic and compassionate.
• Ability to work independently and in a team.
• Experience in a production environment.
• Able to maintain accuracy and production standards.
• Physical attendance is required to meet objectives.
• Shifts include nights and weekends.
• High school diploma, GED, or equivalent required.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy & compassion

Independent worker

Team player

Production environment experience

Accuracy & standards

Attendance required

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle a high volume of calls, listen to customers to understand their needs, and provide accurate and efficient responses.

We offer training and a customized career path with opportunities for growth, along with compensation and a culture that treats you like family.