Inbound Customer Service Agent - Training & Growth

Concentrix Philippines; Mandaluyong; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career development

Health benefits

Inclusive team environment

Performance incentives

Employee assistance program

Modern work environment

Job summary

Concentrix Philippines is seeking Customer Service Representatives for the Shaw account in Mandaluyong City. You will handle inbound customer inquiries, resolve issues, and deliver exceptional service in a full-time call center role.

You will be the voice of the company, meeting performance targets, documenting interactions, and applying established procedures. Training is provided, with opportunities for career progression within a supportive team environment.

Qualifications

• Strong verbal and written communication in English.
• Excellent customer service orientation with composure under pressure.
• Ability to learn new software and adapt to systems.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Resolve issues efficiently while maintaining service quality.
• Document interactions accurately in the system per procedures.
• Provide product/service information and tailored solutions.
• Escalate complex issues to appropriate teams when needed.
• Meet or exceed KPIs for call handling time, CSAT, and attendance.
• Support colleagues to achieve team goals and comply with policies.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Job description

Concentrix Philippines is seeking Customer Service Representatives for the Shaw account in Mandaluyong City. You will handle inbound customer inquiries, resolve issues, and deliver exceptional service in a full-time call center role.

You will be the voice of the company, meeting performance targets, documenting interactions, and applying established procedures. Training is provided, with opportunities for career progression within a supportive team environment.