Customer Service Manager

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO

Job summary

A recruitment agency is seeking a Customer Service Manager to oversee the team in delivering high-quality service. The role requires a Bachelor’s degree and 3-5 years of management experience, focusing on customer satisfaction and team development. Responsibilities include training team members, managing inquiries, and enhancing service delivery procedures. This position is based onsite in Pasig, Metro Manila, Philippines.

Qualifications

• 3-5 years of experience in customer service management.
• Strong leadership skills focused on team development.
• Experience handling large teams in fast-paced environments.

Responsibilities

• Oversee and manage the customer service team.
• Develop and implement customer service policies.
• Monitor key performance indicators (KPIs) for team performance.
• Handle escalated customer inquiries and complaints.
• Provide training and coaching to team members.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Leadership skills

Education

Bachelor’s degree in Business Administration or related field

Job description

Job Description

Insurance Health & Wellness

HMO

Work setup & shift: Onsite | Day Shift

Description

• Oversee and manage the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) to evaluate team performance and efficiency.
• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Provide training and coaching to team members to improve service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field
• Experience Level: 3-5 years of experience in customer service management
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Leadership skills with a focus on team development
• Responsibilities and Duties: Ability to manage multiple priorities in a fast-paced environment
• Years of Exp: Minimum of 3 years in a leadership/managerial role
• Must be a Bachelor's degree holder, Handled large numbers of FTEs, Experience in insurance, finance, or outsourcing environments

Working Location

Robinsons Cyberscape Beta. 27th and 32nd Topaz and, Ruby Rd, Ortigas Center, Pasig, Metro Manila, Philippines

Fraud Warning

• Withholds your ID
• Requires you to provide a guarantee or collects property
• Forces you to invest or raise funds
• Collects illicit benefits
• Or other illegal situations