Customer Service Team Lead - KPI Coach

Foundever®; Makati; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Foundever® in Makati City seeks an experienced Supervisor to lead a customer service team on a healthcare campaign. You will coach, monitor metrics, and ensure professional call handling while reporting KPI attainment.

Ideal candidates have 2-5 years of leadership experience, strong communication skills, and the ability to mentor agents; healthcare campaign experience is a plus. Foundever® is an equal opportunity employer.

Qualifications

• 2-5 years of solid leadership experience in the industry.
• Experience in handling a healthcare campaign as a Supervisor is a plus.
• Great communication skills.

Responsibilities

• Ensures that calls are handled professionally.
• Provides direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieves, measures, reports and communicates metric goal attainment for assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.

Skills

Leadership

Communication

Job description

Foundever® in Makati City seeks an experienced Supervisor to lead a customer service team on a healthcare campaign. You will coach, monitor metrics, and ensure professional call handling while reporting KPI attainment.

Ideal candidates have 2-5 years of leadership experience, strong communication skills, and the ability to mentor agents; healthcare campaign experience is a plus. Foundever® is an equal opportunity employer.