Operations Leader: Develop Supervisors & Customer Ops

Foundever®; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Foundever® in Cebu City, Philippines, is seeking a senior supervisor leader to manage first-line supervisors responsible for day-to-day operations of customer support representatives. You will ensure client goals, service quality, and contribution metrics are met, while guiding and developing the supervisory team through coaching and formal training opportunities.

This role requires strong people leadership, a track record of meeting targets, and a commitment to mentoring teams to deliver

Qualifications

• Experience supervising first-line supervisors and multiple teams.
• Ability to meet client, service, quality, and contribution goals.
• Strong leadership and people management skills.
• Experience coaching and developing supervisory staff.
• Proven ability to lead meetings and mentor teams.

Responsibilities

• Oversee day-to-day operations of customer support teams.
• Ensure client goals, service levels, and quality targets are met.
• Lead meetings with supervisor teams and provide coaching.
• Support associate satisfaction and training initiatives.

Skills

Team leadership

People management

Coaching & mentoring

KPI/goals achievement

Job description

Foundever® in Cebu City, Philippines, is seeking a senior supervisor leader to manage first-line supervisors responsible for day-to-day operations of customer support representatives. You will ensure client goals, service quality, and contribution metrics are met, while guiding and developing the supervisory team through coaching and formal training opportunities.

This role requires strong people leadership, a track record of meeting targets, and a commitment to mentoring teams to deliver