Team Leader CSR

Hammerjack Pty Ltd

Philippines

On-site

PHP 720,000 - 1,080,000

Full time

2 days ago

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Job summary

Hammerjack Pty Ltd in Taguig City, Philippines is seeking an experienced Team Leader to guide a US Healthcare customer service team, focusing on coaching and performance to meet targets. The role requires onsite work and a strong background in healthcare BPO operations.

The ideal candidate will have 5+ years of BPO experience, 2+ years in team leadership, and excellent coaching and KPI management skills to drive results in a fast-paced environment.

Qualifications

Bachelor's Degree in any field.
Minimum 5 years of BPO experience.
At least 2 years of Team Leader experience.
Experience handling a US Healthcare account.
Strong leadership, coaching, and performance management skills.
Willing to work onsite in Taguig City.

Responsibilities

Lead and coach a team of Customer Service Representatives.
Monitor KPIs, quality, productivity, and attendance.
Conduct coaching sessions and performance reviews.
Handle escalations and support daily operations.
Collaborate with support teams to achieve business goals.

Skills

Team Leadership

Coaching

Performance Management

Healthcare BPO

US Healthcare

Education

Bachelor's Degree

Job description

We're looking for an experienced Team Leader to lead a US Healthcare customer service team. The ideal candidate has a strong background in healthcare BPO operations, team coaching, and driving performance to meet operational goals.

Qualifications